COMPLAINTS PROCEDURE

Riederer Hospitality provides a bespoke service for the Hospitality industry for all aspects of procurement. The aim is to advise on and arrange the best possible supply arrangements specific to the needs and aspirations of that individual business.

Whilst we strive to achieve the highest levels of satisfaction, if for any reason you are unhappy with any aspect of our service provision, the following is the procedure we would evoke.

 

IF YOU ARE UNHAPPY WITH RIEDERER HOSPITALITY-PLEASE LET US KNOW!

 

If you are unhappy with an element of the service you have received, please let us know in writing preferably -which captures the detail to facilitate investigation. This can be done either:

➢ EMAIL: info@riedererhospitality.com

➢ WRITING: RIEDERER HOSPITALITY, Vogrie House, Vogrie Country Park, Gorebridge, EH23 4NU

RESPONSE TO COMPLAINTS

We aim to acknowledge your communication within three days and if it involves one of our affiliates/suppliers we would hope to investigate and respond fully within 10 days.

SATISFACTION

If you are not satisfied please raise the matter with John Riederer, Director john@riedererhospitality.com.

 

COMPLAINTS RELATED TO UTILITIES

If your complaint relates to utilities, and you are not satisfied with our response, you can raise this with the industry Ombudsman. Contact details:

WRITING: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF

PHONE: 0330 440 1624

EMAIL: enquiry@ombudsman-services.org

And full details of their services can be found at: https://partners.ombudsmanservices.org